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Rhea Freeman
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You are here: Home1 / Blog | PR & Social Media Expert & Small Business Coach | Rhea Freeman2 / Customer experience

Customer Experience

Customer experience isn’t just about selling a product to people. Oh no. With a good, well thought through customer experience, your customers can become your advocates, ambassadors and more without you paying them a penny. And they’ll keep coming back too! Not because they have to, because they want to. And they’ll bring people with them!

In my opinion, making this experience the best you possibly can is a great way to make a small business stand out from the big boys. There are many areas that as a small business you might struggle to compete on. But this is an area you can absolutely ace!

Blogging Advice, Business, Coaching, Customer experience, Equestrian Marketing, Equestrian PR, General Blog Posts, General Business, News, Small business

Why I love… why the new blog series

Why I love... my new blog seriesI’ve been trying to think of a way to share with you the numerous gems I come across in my travels… because I am lucky to find a lot. This might be a book (and I read a lot), or a podcast, or a gorgeous bit of stationary or maybe something even more special in terms of a stunning or clever product that I’ve bought, been given or have helped to promote. I promise that everything in the ‘why I love’ series will be something that I genuinely love. I do get to see a lot of lovely products in my equestrian and country PR and marketing role for a couple of key brands, and even more in my business coach role, but I want to give you my take on some of my top finds in this blog series. It might seem self indulgent and that really isn’t the intention. And I’ll explain my reasoning…

Why I want to share what I find with you

You know those people who find something extraordinary and then hide or keep it to themselves? One of my children is currently going through this phase with small rocks and acorns. You see his face light up when he uncovers a dirt encrusted rock and he’s delighted… and then you see the sneaky little devil go and stash it in the seat of his push along quad thingy or the hole that the parasol fits down on his sandpit. Why? Because he’s not too keen on me, his Dad or his brother touching, looking at or finding out about his ‘precious’. He’s really into rocks. Anyway, I’m pleased to say that the things I get excited about are ever so slightly more useful that rocks or acorns (well, to adult humans anyway), and I like to share. If it’s a resource I have found that has helped me learn something, I want to share it with people I think will benefit. If it’s a lovely ‘thing’, well, I just like to share the knowledge of things I have found, bought and adore with people I think will love them too. And if it’s a client product that’s jaw droppingly gorgeous, well, I really, really want to tell people about that. I know it’s sad cliche and everyone says it, but that thing about raising others up and helping them progress and improve? Yeah. I’m all in on that score. And I also really like it when people tell me about brilliant things that they have found that  they think I might like. Recommendation for someone you know and trust is a big thing for me, so I am extending that to you. Equally, I would LOVE to hear about things you recommend. I am planning to cover one ‘thing’ in each post, and anything connected to that thing that you would recommend would be brilliant.

Will be be all business things?

Nope. There will be a good amount of things I love that are connected to business. I have a vice for business books and have a collection that could rival Amazon, and there are lots of other lovely business-y things I do like from Apps and software to podcasts and other businesses… but I also love well made products with a story, brands with a heart and the brilliant people behind them. I find the detail and design of some products completely amazing and I find it equally gutting when no one knows the story behind why something is as it is. So I have adopted the role for the things I love. To share with you why they’re special and why I love them.

So, that’s it – the reason behind the ‘why I love…’ series. And if you have something you think I’ll love, or know of something you think it right up my street or could be of benefit to my clients, friends, Small & Supercharged VIPers and more, Well, I would love to hear from you.

Stay tuned for the first one next week… I just thought giving you an explanation to the thought process was a good idea. I’ve been struggling with the Monday blog theme for a while now, but I am hoping that this ticks all the boxes. Here’s to ‘why I love’. I hope you love it too.

September 11, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/09/why-i-love-my-new-blog-series.png 800 800 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-09-11 08:02:312026-07-10 18:26:01Why I love… why the new blog series
Business, Customer experience, customer service, Equestrian Business, Equestrian PR, General Blog Posts, Small business, Social Media

Eleven reasons to love the latest Hiho Silver Country Shows Journal

Hiho Silver Country Shows JournalWhy eleven reasons? I’m not entirely sure… but here goes. To be honest, there are more than eleven reasons to love the latest issue of the Hiho Silver Country Shows Journal, but these are my top eleven. The best thing is if you read it yourself. I would love to know your favourite bit…

What is the Hiho Silver Country Shows Journal?

Hiho Silver produces the Country Shows Journal. This online publication is produced at specific times of the year, for Hiho customers and fans to enjoy for free. There’s always a competition, some brilliant brand and product features, there’s usually some gin… and there’s always beautiful jewellery. The latest issue of the Hiho Silver Country Shows Journal is no different, but is also bursting with fashion, style, an inside out horse (it’s OK, no animals were hurt!) and a lot more. So… my eleven reasons to love it…

  • Harriet Edwards’ fashion feature. In her role as Hiho brand ambassador, Harriet styled the lovely Imogen Murray for the trot up at Burghley. Dressed in Musto, Dubarry, Joules, Mackenzie & George and Hiho, Imogen looked absolutely stunning… Harriet did an exceptional job. In this issue of the journal, Harriet also shows us some other potential trot up looks that made her shortlist. There wasn’t a look I didn’t like. Honestly.
  • The competition. Who doesn’t love a great competition? And this issue’s is, as usual, a complete corker. In this issue, Hiho has teamed up with Hyde & Hare and Teddy Edward to offer one lucky winner one heck of a prize haul. A new Foxley Bag from young British brand Hyde & Hare, who specialises in cowhide products, a £150 gift voucher to spend at Teddy Edward, and a Cherry Roller Bundle from Hiho. STUNNING.
  • The Cherry Roller options. I ADORE my Hiho Silver Cherry Roller and have upgraded and changed it as new beads have become available… and in this issue Hiho created an image to show all the options – from CZ roller beads in a range of colours to the World Horse Welfare Charity Bead, the Fairfax & Favor Bead, all the way through to the new solid gold and diamond 4 Star Bead, which launched at Burghley. Oh my. It’s a stunner.
  • Doris’s Burghley Picks. I adore the shopping villages at horse trials and this issue, Doris picked some lovely products that you could find around the tradestand village… but can also enjoy online and buy from the comfort of your chair.
  • Who doesn’t love a cocktail? And what about a gin one? Exactly. In this issue, the lovely people at Silver Fox Gin share a couple of delicious cocktails to enjoy, and there’s a brilliant story behind the brand too, and how it came to Hiho Silver Country Shows Journalbe.
  • Teddy Edward. Have you heard about this lovely British brand? I have heard so much about this brand, and it’s great to read a bit more about in the in the Country Shows Journal too.
  • Horse Inside Out. Before I started PR and marketing, I actually used to work at an event yard and then later as an instructor. As I went up through the BHS levels, I spent a LOT of time learning where the muscles and bones were… and attempting to compare a picture to a horse in motion was a bit tricky… but not with Horse Inside Out. With the ‘important bits’ painted on the outside of the horse, it’s a great way to understand how everything works together… and Gillian explains how it all works in the latest issue.
  • A Badminton recap. I love Badminton Horse Trials and I was so, so chuffed with how Hiho’s first sponsored best dressed at that trot up went. Sophie Callahan, one of Hiho’s brand ambassadors, commentated during the full trot up on Radio Badminton… and then wrote an article for the Badminton website, and here she relives it for us. It’s fab.
  • Sweet story. Rachel Bragg from Sweet Images Photography is a long term Hiho fan, so Hiho caught up with her and had a chat about her job, her favourite Hiho pieces and more. It’s a really great read.
  • Hyde & Hare is a new brand that produces a range of high quality cowhide bags that are real one offs. They are made from genuine cowhide that is completely natural and unique, and hasn’t been printed like many available. I love the feature about Piers Dickinson, the man behind the brand, and enjoyed finding out what Leonardo DiCaprio had to do with it… and there is something!
  • An Event Rider Masters update. It’s been such an amazing series for far and I can’t wait to see the finale at Blenheim…

So, there you go – eleven reasons to love the Hiho Silver Country Shows Journal… but I am sure you’ll find loads more. Have a read of it here, and don’t forget to enter the competition. It’s a really good one.

September 8, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/09/Screen-Shot-2017-09-06-at-22.34.52.png 611 924 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-09-08 08:01:552026-07-10 18:45:42Eleven reasons to love the latest Hiho Silver Country Shows Journal
Business, Customer experience, customer service, Equestrian Business, Equestrian Marketing, General Blog Posts, News, Small business

It’s a Burghley Horse Trials Must-See!

Annabel Brocks Quilted black Gilet With Natural Collar fIf you follow me on social media, you may have seen the short videos I have been putting out this week with my must-sees at the Land Rover Burghley Horse Trials. In case you missed it, here are some of my top picks… in alphabetical order…

Annabel Brocks– whether you’re looking for luxurious clothes for autumn/winter or fabulous products for some winter sun, Annabel Brocks (in the Lifestyle Pavilion) is a must see. I adore the faux fur head warmers and am kind of looking forward to the winter and when I can wear them again! In addition you’ll find capes made using tweeds, faux suede gilets, kaftans, ponchos and even sun hats! Definitely add them to your list!

Butler Stewart – for tailored tweed, make sure you check out Butler Stewart. For ladies and gents there are off the peg garments as well as Made to Order and the new Made to Measure collection (the latter being launched at Burghley). And if you saw Oliver Townend at the trot on Wednesday, you will have already seen some Butler Stewart in action…

Dogs & Co – Melanie and the team are LOVELY, but more than this, the products are exceptional. I regularly rave about the UniWalker (it’s been a favourite too, but I call it by its old name, the Figure Of Eight), but the rolled leather collars and the brightly colours microfibre ones have also really caught my eye…

Fairfax & Favor – yeah – I love them. I have my eyes on a pair of Explorers as my next purchase but give the Reginas, Drivers and Windsor bag my hearty seal of approval. At the start of Burghley, Fairfax & Favor launched the new Electra velvet Chelsea Boots… and don’t forget the Amiras. The over the knee beauties.

Hiho Silver – for all your equestrian and country jewellery needs, obviously! At the start of Burghley, Hiho launched a new 4 Star solid gold bead with diamonds that fits on the foxtail and Cherry Roller Bangle. The company has also released a special Burghley charm and some other stunning sterling silver, solid gold and gold vermeil pieces. So go and see them.

Lula Bo – I found out about Lula Bo through the lovely Emily and Inkpot & Press… and then drooled over the products. At Burghley, in addition to all of Lula Bo’s other carefully selected products, Clare Shaw’s scarves will be on sale. And they are lovely.

Mackenzie & George – THE place to go for your belt and fedora needs! Mackenzie & George’s Chester Belt was my favourite in a recent vlog, and after seeing Imogen Murray in a felt fedora and feather pin from M&G at the trot up on Wednesday, I want one more than ever now! In addition, Mackenzie & George offers a personalisation service, so you can have your belt or clutch bag personalised with foil or just a simple debossed finish. LOVELY!

Noble Outfitters – a brand I’ve long admired – will be unveiling the new autumn/winter collection. With rich autumnal shades to complement any skin tone, technical prowess for busy people and clever touches too, Noble Outfitters is somewhere I would spend a bit of time!

Rudds Wellies – yep – we all need them – and Rudds Wellies are lovely. They’re made with a special rubber to give them a 12 month no split guarantee, have a super comfy lining, stirrup friendly soles and lots of other features too. You can find them in Rural Craft, which is also where you’ll find Mackenzie & George.

Teddy Edward – since I spoke to Stephen, founder of the brand, for my ‘a few minutes with‘ feature, I have become a teeny bit obsessed with the company’s range of British made products. Combining classic designs that are easy and flattering (amen!) to wear with Great British manufacture, I’m ever so slightly obsessed.

 

If you’re going to Burghley, there’s a chance to win some GORGEOUS Hiho Silver jewellery by taking a selfie, posting it on your Instagram and tagging with #HihoStyleSpotter, created with the Land Rover Burghley Horse Trials, Hiho Silver AND judged by Hiho Silver ambassador Sophie Callahan. Actually, she’s written a a blog all about it here!

September 1, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/09/annabel-brocks-quilted-black-gilet-with-natural-collar-f.jpg 1500 1250 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-09-01 14:19:082017-10-04 18:15:36It’s a Burghley Horse Trials Must-See!
Business, Customer experience, customer service, Equestrian & Rural Business Branding, Equestrian Business, Small business, Small business coaching

A few minutes with… Annabelle Brittle- My Horse Box

Annabelle BrittleThis week’s ‘a few minutes with…’ is all about Annabelle Brittle, part of the team behind My Horse Box, the equestrian subscription box. Here, Annabelle shares a bit more about the business with us. It’s a great read.

Tell us about you and your background.
Hi! I’m Annabelle, and I run My Horse Box with my partner Jonathan. We met at Lancaster University in 2013, where I was studying English Literature and he was studying Nuclear Engineering… they say opposites attract, don’t they? I’m a horse rider, avid reader and tea drinker! Jonathan generally prefers horsepower to horses, but I’ve managed to get him on one a couple of times, and I think he’s catching the bug.

What made you want to start a business?
I used to work in the beauty and fashion industry, and I ran my own beauty blog, so I subscribed to many subscription boxes for hair and makeup. When I started horse riding last year I suddenly wondered if there was a monthly box for equestrians and their ponies, but after a quick Google search I couldn’t find what I had in mind. So I made the mistake of telling Jonathan this – within 24 hours we’d purchased the www.myhorsebox.com domain and started contacting brands. He’s nothing if not proactive!

How is your business different?
In the equestrian market, the whole concept of subscription boxes is relatively unknown, so that’s one big difference right off the bat – we’re bringing something very new to the market. We also embrace all kinds of social media, utilising everything from Instagram Stories to Facebook Live sessions, in an attempt to engage with as varied audience an as possible.

What makes your products special?
My HorseboxI think the fact that our subscribers don’t know what’s going to be in each box until they open it makes them special – people say it’s like Christmas every month. We also have a strong luxury focus, and we like to highlight small businesses, so all the products we feature are either from premium brands or new, bespoke companies. It’s really heartening when we hear feedback from our customers telling us that they’ve discovered a new favourite brand or product thanks to our boxes.

If you had to sum up My Horse Box in five words, what would they be?
Shiny Boxes Full Of Goodies!

Do you have a motto or ethos?
Don’t Let The Bastards Grind You Down! Can I say that?? We’ve had a lot of challenges thrown at us since launching, the most frustrating of which being copycat companies coming out of the woodwork, who have copied our box contents, stolen writing off our website to use on their own, and tried to poach subscribers. But we just keep our heads down and keep on trucking, and we have a truly wonderful group of subscribers and friends who help keep us going.

If you could give one piece of advice to an aspiring business owner, what would it be?
Go for it – and sort out your social media as soon as possible. We had around 5,000 social media followers across Facebook, Twitter and Instagram before we even made our first boxes, so when we launched we had a ready-made audience who were sharing and engaging with our content. It really helped give us that first boost when we launched.
My Horse BoxOne thing that helps you run My Horse Box more effectively
Our business mentor (also called Jonathan) from Virgin Start Up. If we ever find ourselves stuck for ideas regarding marketing, logistics, or anything else, he comes in with a fresh pair of eyes and gives us excellent feedback and food for thought.

Best thing about running a business?
Being my own boss. I have the freedom to conduct business calls in my PJs, I can finalise project details from the comfort of my sofa, and I’ve even been known to reply to emails whilst on horseback, hacking through a forest!

Worst thing about running a business?
Also being my own boss. It’s often tempting to take a lie-in on a Monday, and it’s all too easy to be distracted by the TV/fridge/garden… but I just have a stern word with myself and get back to business!

Top business blog you follow
We really like Tim Ferris’ blog. He wrote ‘The 4 Hour Workweek’ and his blog is full of useful tips about how to maximise your productivity whilst leaving you with plenty of time to actually enjoy your life. He totally rejects the ‘9-5’, hard-slog style of work that many of us are used to, and offers a very fresh perspective on how to achieve a better balance.

Top business book you’ve read
‘Oversubscribed’ by Daniel Priestley, because it really changed the way we looked at marketing our business. It essentially guides you to consider how you could make the demand for your product higher than your capacity to supply, ergo making yourself ‘oversubscribed’. If people perceive an air of exclusivity and ‘club-ness’ about your brand (think Apple, Chanel, Aston Martin), they will form an orderly queue. It works!

One thing we might not know about you
My Horse Box isn’t the first business we’ve run. During my first year of uni, Jonathan and I used to make and sell yoga hair ties out of our student flat (you know, the ones made of soft, flat elastic ribbon that people went crazy for circa 2014). We did it for 6 months and made ourselves about £400, so you could say that sowed the entrepreneurial seed for My Horse Box!

Top business achievement
When showjumper Anna Power wore our branded saddle pad whilst competing at Olympia last year. I felt my heart nearly explode with pride when I saw the pictures.

Where can people follow you or your business online 

Our website it at www.myhorsebox.com

Facebook: @myhorseboxuk
Twitter: @myhorseboxuk
Instagram: @myhorseboxuk

August 23, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/08/annabelle-brittle.png 503 496 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-08-23 07:33:552017-10-04 18:15:37A few minutes with… Annabelle Brittle- My Horse Box
Customer experience, digital marketing, Equestrian Business, Equestrian Marketing, General Blog Posts, Small business, Small business coaching, Social Media

Product photography – the big picture with Sophie Callahan Photography

Sophie CallahanProduct photography is incredibly important for any businesses. In fact, for some, the difference between good and bad product photography can be the difference between success and failure. It sounds dramatic but it’s true. In Michelle Mone’s book ‘My Fight To The Top’, she explains how her photoshoots with famous names (notably Penny Lancaster, and then Rod Stewart’s ex wife Rachel Hunter), propelled her business forward. Here, I have a chat to Sophie Callahan about product photography and what things you need to look out for when you decide to work with a photographer and take the leap.

How did you get into product photography? Do you have any specialisms/particular passions?

I originally began by just photographing horses and their owners, and photographing businesses and products was kind of a natural progression, really. Brands begun contacting me asking if I’d photograph their products or services and that side of the business grew from there. I specialise in working with equestrian and country brands.

Can you share a campaign you’ve worked on and tell us a bit about it?

Product photographyI recently worked with a company called Forelock Books, who publish children’s books about horses and ponies. Michelle, from Forelock Books, wanted to increase her visibility and sales online. She asked me to create images that would strengthen her brand and capture the essence of her product. It was such a fun shoot, involving five children and four ponies, and I believe Michelle is thrilled with the results.

How do you go about organising the shoot?

Every shoot is entirely different. Some clients want a lot of creative input and want to oversee the entire shoot from start to finish, in which case, I will have as much or as little involvement with organising the shoot as they need me to have. Whereas some clients are happy to send me the products and trust me to coordinate everything needed to create beautiful photographs. I am happy to source models, both human and equine, locations and props, and if the client isn’t planning to attend the shoot, I try to keep them as ‘in the loop’ as possible, every step of the way. 

What information can a company give you to help you get the best photography for them?

When I’m shooting for a brand or business, I like to do as much homework about them as possible. I want to know who their target audience is, what colours they use in the branding, what their social media presence is like, what marketing campaigns they have run in the past and plan to run in the future, etc. It all helps me create a picture in my mind of what images will align with their brand. 

Some clients are looking for something very specific, for a particular campaign or website revamp, for example, whereas some are looking to create a bank of stock images, to use on social media over time. Some want both. So I also need to know what they are hoping to use the images for.

Do you offer different levels of shoot? Can you tell us a bit about them?

Yes. I know that photography is a big and scary investment for a lot of small businesses and one-man-bands. So, with this in mind, I offer three different packages. The first package is just the shoot itself. This means that my client doesn’t have to part with any extra money until they have seen and are happy with their images. And if they decide to just buy a few, they can do, or they have the option to purchase all. 

The second option is for those with a specific purpose in mind. As I mentioned, this may be an upcoming advertising campaign, a website revamp or the launch of a particular product. They may only require a handful of images and that is what my second option offers. There is, of course, always the option to purchase extras at a later date. 

And my final option includes the shoot and all image files. This is my most popular option and typically my clients will end up with upwards of 100 images.

All of the above options are guaranteed an interview on my blog and exposure to my 35k social media following.

What advice would you give people thinking of getting their first professional shoot organised?

Firstly I would encourage them that getting professional photographs taken of their product or service is 100% the right thing to do. In an era where social media is so prevalent, imagery is king! And secondly, I would advise them to give their photographer as much information about their brand and their vision as possible. Choose the right photographer, one who you think really ‘gets’ what your business stands for, and be super clear on what you want to achieve, with these images. 

What questions should a business owner ask a photographer to make sure they’re a good fit for them?

Obviously it’s important to see previous work, to ensure you like the style of the images, as every photographer’s style is unique to them. But I think finding the right photographer for you is more about getting a good feeling about someone, than it is about asking specific questions. I’d advise chatting either face to face, via Skype, or on the phone. When you’ve built a business, that business becomes your baby and it’s so important that the person who is responsible for creating the images that will bring your ideas to life and present them to the world, understands exactly what the brand is all about and is as passionate about the shoot as you are.

Find out more about Sophie’s business shoots on her website, here. You can also follow her on Facebook, Twitter or Instagram.

July 10, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/07/product-photography.jpg 675 1080 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-07-10 07:32:242026-07-10 18:45:46Product photography – the big picture with Sophie Callahan Photography
Business, Customer experience, digital marketing, Equestrian & Rural Business Branding, General Blog Posts, Small business coaching, Social Media

How collaborations work between brands… with Hiho Silver

How collaborations work between brandsI’m very excited to be able to bring you a real life example of how collaborations work between brands. Or, at least, how they can work when they’re done well. And, to make it even more exciting, WE HAVE A CASE STUDY. Oh yes. How collaborations work between brands using a real life example. The real life example uses Hiho Silver, who recently completed a superb competition online that allowed people to win a lovely prize each day for 10 days, to celebrate reaching 10k fans on Facebook.

How collaborations work between brands… and why it matters

If you follow this blog you will know that I am a big fan of collaborations. Why? Because they work. They generate feel-good for everyone involved. Customers win. Businesses win. And it doesn’t have to cost all that much either. What’s not to love? Collaborations can add lots of value to your brand, your followers and the company you’re collaborating with too.. so why doesn’t everyone do it? It’s simple, it takes quite a bit of leg work and often an ability to put your brand’s needs on a level to brand you’re collaborating with. For everyone to win. Everyone needs to win. But that’s a whole different blog.

Now, onto the case study – Hiho Silver

As you may or may not know, I am very proud to count Hiho Silver as a client and the people behind this brand as friends. Hiho Silver is interesting for so many reasons, not least because of the amazing exclusive country and equestrian jewellery designs they create. But more about that another time (or just follow them on Facebook or Instagram, or have a look at their website to see for yourself!). Another thing that is superb about Hiho is the company’s ability to fully embrace new ideas and work with others. It’s refreshing, forward thinking and is one reason the brand is as successful as it is.

ANYWAY. To celebrate Hiho Silver reaching 10k fans on Facebook, it was decided that we’d create a competition to thank the fans for their continued support. The Hiho Facebook community is a special one and gratitude is a theme that runs through everything Hiho does, and it’s always nice to have a reason to celebrate. As it was Hiho’s 10k, it was decided that one prize would be offered each day for 10 days. And that fans could enter on Instagram and/or Facebook. The entry mechanisms were slightly different (and native to each platform), but both options were there to give people maximum opportunity to get involved. So far, so good.

So, where does the collaboration come in? And how do collaborations work between brands?

Hiho collaborates with a number of brands throughout the year on a range of different projects, so it made sense to speak to some of Hiho’s ‘friends’ to see if they wanted to be part of the celebrations. Why? Just to get free stuff? No. It was more than that. The brands that Hiho collaborates with have been chosen because they have a similar target audience – ie – they make/sell products and services that the majority or a significant portion of Hiho customers would be interested in. For this competition, Hiho decided to speak to Annabel Brocks (who provided a stunning Contrast Leather Belt), Evemy & Evemy (who provided a Pluma Silk Scarf), Mackenzie & George (who provided a Chatsworth Belt and personalised keyring), Femmes Fatales (who provided a day’s shooting) and Fairfax & Favor (who provided a Pembroke Handbag). In addition, Hiho provided an Exclusive Hammered Pheasant Necklace, an Exclusive Spinner Ring, an Exclusive Cherry Roller Bangle with CZ Roller and a Leather Wrap with horseshoe or cartridge slider. So there were 10 prizes in total. And so it began. One prize a day for 10 days… and didn’t Hiho’s fans love it! Oh yes. And then some.

Did the brands involved benefit from the collaboration?

And did the brands that were involved benefit too – oh yes. Exposing some of their products to Hiho’s fans and followers (and their fans and followers as people frequently shared posts on Facebook even though this wasn’t an entry mechanism… because it can’t be according to Facebook terms and conditions). Hiho put together two graphics each day during the competition and posted these on its various social channels. In many ways it was a simple competition, but the planning to make the simple competition work was quite involved. Worth every second, but it takes time. To make collaborations work between brands – between anyone – you have to dedicate some time to the cause. And then the results really mean something. And everyone wins. Which is what it’s all about!

 

June 23, 2017/by Rhea Freeman
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Business, Customer experience, customer service, Equestrian & Rural Business Branding, Small business, Small business coaching

A few minutes with… Chloe Bucknell – The Gin Kitchen

The Gin KitcheDo I have a treat for you this week!? If you love gin, this is a gem! In this ‘a few minutes with…’ I catch up with Chloe Bucknell from The Gin Kitchen… a mobile gin bar. I know. I spoil you…

Tell us about you and your background
We are two childhood friends, Chloe Bucknell and Evie Marsh, who found a joint love of horses and all things country at a young age. Even before we were old enough to drink gin, we were thinking about it. Our parents may have only allowed us to try the tonic, but we knew for years it would taste better with juniper berries and a few botanicals. From our first sip, we fell in love with the infused drinks and soon became ‘ginfatuated’!

Chloe has a background within the Events & Exhibition Industry whilst Evie has the Hospitality and Catering knowledge. Having visited many distilleries across the globe, combined with hundreds of hours spent serving behind pub bars and finally, sampling over 250 expressions, we decided to share our experience with everyone. With our love of the outdoors and gin collided, we found ourselves creating The Gin Kitchen.

The Gin KitchenWhat made you want to start a business?
We actually happened to be sat in a pub having a in tipple after a long day out horse riding when we came up with the idea of being the UK’s answer to stationary drinking. With gin fans increasing by the day all over the world, we thought it was only right we supported this concept by occupying the minds and hearts of gin drinkers. Even those who claim they don’t like the generic ‘gin’ drink, we have proven to change their mind with our vast and continuously growing collection. Gin has never been this good, and it might never be this good again! We want to encourage people to enjoy it whilst they can, by letting us put a drink of their choice firmly in their hand, at events all over the UK.

How is your The Gin Kitchen different?
Unlike other mobile bars, we offer a gin experience alongside their chosen G&T. We’re all about customer service, providing people with a high-class drink to enjoy whilst creating a new experience for the gin loving community. We have so many ideas that will all be revealed over the next 12 months but we guarantee there is a gin out there for everyone. We offer packages for ‘Tie-The-Knot’ kind of days to Corporate Brand Launches or Birthday parties, the range of events we cater for is endless! The Gin Kitchen provides you with a contemporary yet country mobile horse trailer bar, knowledgable and friendly staff but most importantly, high-quality G&T’s and Gin Fizz Cocktails throughout your event.

If you had to sum up The Gin Kitchen in five words, what would they be?
Unique, Fun, Creative, Dynamic, Gin-Lovers!

Do you have a motto or ethos?
“It’s never too early for Gin O’Clock”

If you could give one piece of advice to an aspiring business owner, what would it be?
Challenge yourself and never give up on your dreams. We both had an idea that we turned into reality and it makes you extremely proud to see hard work paying off. Take the risk and believe in yourself but most importantly, enjoy it and have fun!

One thing that helps you run your business more effectively?
Our trusty Apple products! Our iPads turn into our till systems, our Macbooks into our Marketing tools and our iPhones for being sociable on the go.

Best thing about running a business?
We get to choose who we work with, lucky for us, we’re two great friends who know get to spend even more time together. Not only that, we have taken the risks and are proud of the rewarding outcome of what we are achieving. We’ve challenged one another but we’ve followed our passion and we both feel pride in building our own business for other people to enjoy.

Worst thing about running a business?
Besides drinking far too many gin samples… Hmm, I can’t think of any negatives that The Gin Kitchen has provided us!

Top business blog you follow
It might not be a blog but @theginguide has to be one of our favourites!

Top business achievement
Becoming 90% booked up through to the end of the year and seven 2018 bookings within our first eight weeks of launching The Gin Kitchen!

Where can people follow you or your business online?
www.theginkitchen.co.uk

 

Twitter – @GinKitchen
Instagram – @theginkitchen_trailer
Facebook – www.facebook.com/theginkitchentrailer

 

If you’d like to see a few more ‘a few minutes with’ blogs – why not check out Rosie Neave from Pheasant Plucker & Son here,  Athena Cauley-Yu from Meticulous Ink here or Anna Butler from Butler Stewart here?

June 21, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/06/Screen-Shot-2017-06-15-at-23.35.28.png 526 930 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-06-21 07:21:002017-10-06 16:41:30A few minutes with… Chloe Bucknell – The Gin Kitchen
Customer experience, customer service, Equestrian Marketing, Small business, Small business coaching, Social Media

How collaborations work… and what is a collaboration?

How collaborations workI believe collaborations can be HUGE for business. But just to be clear and help you push forward with your own collab, I thought I’d address how collaborations work. But not before addressing what a collaboration is.

What is a collaboration?

A collaboration is when two or more people or companies work together to produce something. This dictionary definition puts it a little more eloquently. You hear of celebrities collaborating with brands, bloggers collaborating with each other, influencers working with companies, and brands working with other brands. It really is as simple as that. Sometimes companies pay for celebrities and influencers to work with them, and sometimes it’s free. It depends very much on what the collaboration entails. What is key, well, in my mind at least, is that EVERYONE wins from the collaboration. Everyone’s efforts are rewarded. Everyone’s time is repaid. And everyone works together to make it a success. Collaborations are great. They allow you as a brand or influencer to spread your reach and be introduced to other people who might be interested in you, your products and what you have to say. Well. This is if you choose well. But that’s a whole different topic.

How do collaborations work?

I’m confident in saying that there is no one size fits all. I see collaborations popping up all the time in various different forms. David Beckham collaborated with H&M on a collection and the relationship grew from there. Youtubers regularly collaborate by appearing on other Youtubers’ channels – such as Tanya Burr and Zoella – yep – they’re pals, but they collaborate on the platform – actually, Zoella has a whole section dedicated to collabs here. Ed Sheeran (ohhh… I love Ed) collaborated with Rudimental on Lay It All On Me, and because I really do love Ed Sheeran, I’m also going to mention when he collaborated with Rupert Grint (aka Ron Weasley) on the video for Lego House. So, both parties win. Both parties get exposure to a different audience.

These are slightly random examples, I’ll give you that, but it’s to illustrate the diversity and the scope. But you know what else you could do? You could guest blog for someone and let them guest blog for you. You could organise a competition with another brand and you could both ‘donate’ prizes and promote to both of your fan groups. You could work with an influencer or blogger on a product that you’d maybe share the profit from. See. The options are nearly endless. And in all cases pretty exciting.

So, are collaborations easy?

They can be, or they can take blood, sweat and tears to set up. Even when they’re ‘easy’ there’s often a lot of leg work involved… but does that mean they’re not work it? God no. If both parties are pulling in the same direction and both enthused about it, it can be HUGELY rewarding and deliver exceptional return on investment…

June 19, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/06/how-collaborations-work.png 800 800 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-06-19 07:59:142026-07-10 18:45:46How collaborations work… and what is a collaboration?
Business, Customer experience, customer service, Small business

A few minutes with… Athena Cauley-Yu – Meticulous Ink

Meticulous Ink first caught my eye on… wait for it… a vlog I was watching by Tanya Burr! I know I’m not Tanya’s demographic (AT ALL!), but I like to watch vlogs to help improve my own skills, to see what works and what doesn’t… and Tanya’s definitely works! Anyway. On one of them Tanya had a letter from Meticulous Ink, who I think she said had done her Athena Cauley-Yu Meticulous Inkwedding stationery. The envelope and the lettering honestly blew me away. It was SO beautiful and so different. A little Harry Potter-esq. It was gorgeous. As a stationery junkie I had to find out more. Hell, I became absorbed in the world of Meticulous Ink and followed all their social media channels and drooled over their website and gorgeous stationery products for longer than I’d like to admit. I started talking about them to friends and family… and then I emailed Athena, the lady behind this amazing brand, to see if she’d like to participate in this blog. And she said yes. And I did a happy dance. And that’s not even an exaggeration. So here’s a few minutes with Athena Cauley-Yu. You’ll see from the pictures below, her stunning products and her story why I’m now more than a little obsessed.

Tell us about you and your background

Meticulous InkI grew up in North London and was raised by my mum, who would constantly leave subliminal encouragement in my vicinity as a child – things like self improvement books and fancy toy cars. My mum was very good in that way, and was always supportive in my desire to be creative. My first job was working on the phone in my father’s oriental take-away when I was 14 and I have worked ever since. At university I studied Arts & Media, as I was unsure exactly what I wanted to do, and it was a course full of variety. We got to choose classes from Fine Art, Digital Screen Arts, Photography, and Animation, then we’d whittle it down to just one subject to specialise in. I chose Fine Art Printing because nobody else used the enormous print studio at the university, so it was my own personal private studio! After university I worked at two private stationers in London before embarking on the great adventure of my own creative business.

What made you want to start a business?

The huge encouragement from my mum was definitely the basis for wanting to achieve and for believing in myself. My father also ran his own oriental restaurant and takeaway, which definitely added to my entrepreneurial side. I’ve always been extremely positive and optimistic, and when I was ready to leave London I knew it was the right moment to create something of my own. I know there are logical steps to completing and succeeding at anything in life, so I knew that I wanted to go all in and try to build something of my own. 

How is your business different?

Meticulous Ink is an utterly bespoke printer and stationer. This means in each of our projects we aim to create something unique and fitting to the occasion. We understand the importance of first impressions as well as lasting impressions, be it an elaborate wedding invitation or a subtle business card. Our aim is to make beautiful things that will make the recipient proud. Alongside our bespoke work we have a small store full of paper related goods, we wholesale our own brand stationery, plus I run Hand Lettering Workshops to spread the joy of writing.

What makes your products special?

All of our own brand stationery is printed on-site at our store and printworks in Bath. We like to live up to Meticulous Ink Invitationour name, so each and every printed item is individually checked by our small team to ensure it’s perfect in every way. It’s this tactile, hands-on approach that helps to get that Meticulous Ink feel in everything we make.

If you had to sum up your business in five words, what would they be?

Meticulous, utterly bespoke fine stationery.

Do you have a motto or ethos?

Our ethos is to create beautiful things that we are proud to put our name to.

If you could give one piece of advice to an aspiring business owner, what would it be?

Persistence is key to everything you do. You have to hustle constantly in every aspect and every part of the business. If you can be persistent then you will be successful.

One thing that helps you run your business more effectively 

We switched to Xero for our accounts last year. Although it is more work it gives me a much clearer idea of what the business looks like from the inside out on a daily basis.

Best thing about running a business?

Particularly having a creative business – being able to think of a product or design and then translating that into a physical reality. I get huge satisfaction from imagining a card design for example, and then being able to follow that from drawing it, to creating the plates, to the printing, up until it is on the shelf and a lovely customer purchases it.

Worst thing about running a business?

The constant stress. Being a business owner is the most stressful thing you will ever do; the hardest job you will ever have, but also the most satisfying and the most rewarding.

Top business blog you follow

I’ve recently begun following Fizzle which is really great. I like their tone of voice and the way they write. I’m also a big fan of watching the Ask Gary Vee show on YouTube – he’s really inspiring and so motivated! Plus I like Tim Ferris’s podcasts – he interviews incredible people, from athletes to huge business moguls.

Top business books you’ve read

The Success Principles – Jack Canfield

The E-Myth Revisited – Michael GerberMeticulous Ink Wax Seal

Rich Dad, Poor Dad – Robert Kiyosaki

One thing we might not know about you

I have a black belt in Shotokan karate, which I got when I was 17.

Top business achievement

Our Collaboration with Mulberry, where I taught a series of calligraphy workshops at their flagship store in London, then at their store in Paris. It was fantastic.

Where can people follow you or your business online 

Website: www.meticulousink.com

instagram: http://www.instagram.com/meticulousink

Facebook: www.facebook.com/meticulousink/

Visit us in person! 134 Walcot Street, Bath BA1 5BG

June 7, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/05/meticulous-ink-wax-seal.png 580 587 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-06-07 06:45:212017-10-06 16:41:30A few minutes with… Athena Cauley-Yu – Meticulous Ink
Customer experience, Equestrian & Rural Business Branding, Small business

All wrapped up – Sophie Kirkpatrick- Atlas & I

After seeing Atlas & I at Badminton Horse Trials and then seeing the video included in here on Facebook, I had to drop Sophie an email and find out more about her brand, her packaging and what inspires her.

Atlas & I Atlas & I packaging demo (click to see!)Atlas & I Bespoke Leather Album 

Tell us a bit about Atlas & I and what you do

At Atlas & I we create gifts that tell your story. From a photo album printed with a vintage map of where you got married or went on your honeymoon to a congratulatory gift of a silhouette created from a photo of someone completing a gruelling challenge. 

Let’s start with your branding – how did you decide on your logo, the colours and your branding overall?

The company was started 5 years ago from my coffee table. Initially it started at KirkPatrick Design (My surname) but I didn’t think it explained what the product was and it wasn’t a name I could see going global! I sat down with a good friend who was a graphic designer and we brainstormed names, colours and logos. The circle and star above the brand name hints at the idea of a compass and the name Atlas & I was born from the use of maps and the personalised aspect of each and every product. Because the vintage maps are all sorts of colours and designs it was important that the logo was simple and clear and stood out. We took the red from the markings on an old London map that showed the tube stations in a strong deep red colour and the text we wanted to keep fresh and contemporary.

How did you decide on your packaging? What elements did you consider?

The artworks came first followed by the leather stationery range. It’s hard to package a picture as well as keep the glass protected in transit so these were always bubble wrapped to keep them safe. The leather albums and journals needed something to protect them in transit as well so the gift boxes were designed to do this as well as look beautiful and keep your album safe on the shelf in your house. Photo albums last for years and so the packaging they are kept in need to be just as robust. The tissue paper is only a recent addition but all our products will now be wrapped in this.

What kind of response have you received to your packaging?

Atlas & IPeople love the boxes, I think it heightens the experience of receiving a gift. Once you unwrap the paper you then have another layer to get through by opening up the box. That sense of excitement about what’s inside just grows and by having the name on the lid, people are already thinking, maybe it’s a map!

Do you think packaging adds to a product and the customer experience? Was this something you factored into your product quite early on or something that has evolved over time?

To be honest the packaging started as a practical aspect of the product to protect it in the post. I looked at so many gift box companies who had such huge numbers for their minimum orders that I simply couldn’t afford the outlay of ordering 1000 gift boxes, especially as we have size different sizes of boxes. But when I found a company  in the UK that could do small quantities it was possible to make beautiful packaging at an affordable price.

Are there any other brands who have packaging that inspires you? Or that you think is done really well?

I love Jo Malone, everything about the brand, the packaging and the product. You think, “who would buy a candle for £50!?” But the packaging and ceremony of the brand makes it all worth it.

 Anything else you’d like to add?

I think as more and more competition arrives on the gift market and products that are so similar crop up everywhere, packaging, brand and stories are almost becoming more important than the product itself.

Where can we find you online?

www.atlas-and-i.com

https://www.facebook.com/atlasandimaps/

 

June 2, 2017/by Rhea Freeman
https://rheafreemanpr.co.uk/wp-content/uploads/2017/05/bespoke-leather-photo-album-landscape-with-personalised-map.jpg 1134 1134 Rhea Freeman https://rheafreemanpr.co.uk/wp-content/uploads/2019/05/logo-3-300x224.png Rhea Freeman2017-06-02 07:23:192017-10-04 18:15:35All wrapped up – Sophie Kirkpatrick- Atlas & I
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