
Welcome back to the podcast for another special episode celebrating the launch of You’ve Got This! And today, do I have a treat for you. I had the absolute honour of speaking with the one and only Emma Bridgewater, the incredible founder of her eponymous and utterly iconic brand.
You’ve Got This, Emma Bridgewater!
For those who don’t know (though I’d be surprised if you don’t have at least one of her mugs in your kitchen!), Emma started her business with a beautifully simple intention: to find two specific cups and saucers as a birthday gift for her mum. When she couldn’t find exactly what she envisioned, a lightbulb went off, sparking a lifelong passion for Stoke-on-Trent, the heart of British pottery, where her factory still thrives today.
Our conversation was a true highlight for me, filled with Emma’s warmth, wisdom, and fascinating insights into building a brand that has become such a beloved part of so many lives. Her journey is truly amazing, and the way she speaks about her work, her team, and the enduring spirit of Stoke is beyond touching. This is a lady who really cares!
How Emma Bridgewater the brand was born
Emma’s story, as she says, is startlingly simple. She was looking for that meaningful gift for her mother, but her trip to a traditional china shop quickly revealed a disconnect. The shop had no idea about her mum’s informal, much-loved kitchen.
Standing in that shop, Emma had a kind of ‘hallucination’ – a vivid vision of a kitchen dresser filled with colourful, mismatched pottery, a reflection of real life and personal stories. It struck her that nobody was making what people really needed for their homes.
That vision led her down a path which ultimately took her to where she is today. Fate intervened when a graphic designer friend, gave her the business card of a potter in Stoke-on-Trent named Sam. Following his instructions, Emma made that call, created her initial drawings (a half-pint mug, a little bowl, a milk jug, and a shallow dish – many of which are still in the range!), and took a train to Stoke.
Welcome to Stoke on Trent
Her arrival in Stoke was eye-opening. The post-industrial landscape, a stark contrast to London, deeply affected her and forged a complex and enduring relationship with the city. Emma felt she needed to tackle what seemed like an unsolvable problem: to create and manufacture her pottery in Stoke. The graphic designer, Terry, who connected her with Sam, took a chance on her even when she was waitressing to keep afloat. He helped her remodel her initial shapes, and slowly, production began.
Reviving a forgotten art
Back in London, Emma faced another challenge: decoration. While she had a strong sense of her own taste, she lacked drawing skills, but then she stumbled upon sponge printing, a technique largely forgotten by the factories. With help, this simple yet effective method became a cornerstone of the Emma Bridgewater aesthetic.
Emma scaled quickly. She sampled designs, sold pieces she didn’t want, learned to glaze herself and eventually put together her own collection. All through trial, error, and going again!
The benefits of starting small
Emma shared a brilliant piece of advice for budding entrepreneurs: don’t feel you need investors and huge capital from the outset. Test your product in a very handmade way first. If people love it, then you might be onto something. If not, keep working on your proposition until it really works for you and your customers.
Involved in the whole process
Initially, Emma was heavily involved in the production process, even teaching Sam’s decorators her first patterns and personally driving around the country to deliver orders! This early period was also a crash course in managing cash flow (or the lack thereof).
The scaling process wasn’t as fast as she’d hoped, and starting without a business plan initially freaked out her bank manager. But Emma’s instinct to ask for help proved invaluable, connecting her with resources and guidance along the way.
Business blocks
We also touched upon the inevitable ‘blocks’ in a business journey. For Emma, one of the biggest was juggling the demands of motherhood with a growing business – a constant compromise.
One of the most striking things about Emma is her deep passion for the factory in Stoke and the people who work there. This commitment to manufacturing in Stoke, through thick and thin, has been a guiding principle. For Emma, it’s about the livelihood of hundreds of people, a responsibility she takes incredibly seriously.
Looking to the future, Emma is now focusing on making the factory even more efficient, taking a more engineering-focused approach. It’s an important evolution, driven by her desire to ensure the long-term security of the business and the jobs it provides.
How to navigate challenging times
Finally, I asked Emma for her top tips for aspiring entrepreneurs navigating challenging times. Her advice? Get relevant experience, understand if you’re someone who wants to build your own boat rather than just rowing someone else’s, and most importantly, let your passion drive you. It needs to be bigger than just money- you need a deep love for some element of what you do. And never underestimate the power of asking for help – it’s a sign of strength, not weakness.
If you’ve been inspired by Emma’s story, please do check out the Emma Bridgewater range. And if you’ve read You’ve Got This, I’d be so grateful if you could leave a review!